Support & FAQs

 For questions about your orders, our products or press inquiries, please contact:

+31 6 48 142 608


FAQ's about our service

How do I order ex. VAT if my business is not located in the Netherlands?

Due to the new EU e-commerce rules it is not possible to buy products from webshops without paying VAT. Please send an email to for further help.

What is the deliver time?

Netherlands, Belgium and Germany: 1-4 working days. For international deliveries, please contact

Can I buy your sustainable straws from my wholesaler?

Yes! Straw by Straw is available at HANOS, Sligro, Bidfood and more. Check out the full list of point of sales here