Support & FAQs
For questions about your orders, our products or press inquiries, please contact:
+31 6 48 142 608
FAQ's about our service
How do I order ex. VAT if my business is not located in the Netherlands?
Due to the new EU e-commerce rules it is not possible to buy products from webshops without paying VAT. Please send an email to firstname.lastname@example.org for further help.
What is the deliver time?
Netherlands, Belgium and Germany: 1-4 working days. For international deliveries, please contact email@example.com
Can I buy your sustainable straws from my wholesaler?
Yes! Straw by Straw is available at HANOS, Sligro, Bidfood and more. Check out the full list of point of sales here